Finally!

I haven't said anything, but our dishwasher has been broken since Thanksgiving. Yeah, you know that day with the meal that uses every dish in your house? Since then. So, we have been washing dishes by hand. I'm pretty sure I didn't buy a brand new house a year ago to be stuck washing dishes by hand a year later. I mean, it was nice saving money when we lived at grandma's house, but we're not saving any money in this house (shit, we can barely keep up), so I expect to have full use of my brand new, GD dishwasher!

So anyway...

We had someone out the following week to look at the dishwasher and hopefully fix it. Luckily it was still under warranty at that time since they go by the purchase date of the house. The guy told me it needed a new motor and control board. Of course he doesn't have these things, they need to be ordered. He didn't tell me how long it would take, just that he would call when the parts came in to schedule a follow up appointment.

The next week, JB called them to find out the status. They said the parts manager would call him back...

Two weeks later JB called again. They said the parts manager would call him back...

Two days later, JB called yet again, and the receptionist finally got off her lazy ass and got the information on the part. She said it would be in on Monday, aka yesterday.

Today they finally called and scheduled an appointment for Thursday with a 4 hour window from 8am - 12pm. Last time he showed up right in the middle.

JB noted from the first call that their customer service was lacking and it has definitely not improved during this process. Word of advice, if you can at all avoid it, DO NOT USE FOLSOM LAKE APPLIANCE for anything!!!